QA Steers · QA Steers Bloemfontein · Bloemfontein, Free State
QA Typed Screening Workflow
Posted 18 days ago
About the role
The Front of House Manager is responsible for leading all customer‑facing operations to ensure exceptional service, smooth floor management, and consistent alignment with brand standards. This role oversees the FOH team, manages the dining environment, resolves customer issues, and contributes to sales performance through excellent hospitality and efficient service flow.
What you'll need
Leadership experience in hospitality, team supervision, shift coordination, stock awareness, and customer service management.
What you’ll do
Operations Management Oversees all front-of-house activities to ensure efficient service flow, clean and welcoming dining areas, and readiness for trade. Ensures customer seating, service stations, and floor operations align with brand standards. Manages daily checklists, shift routines, and FOH operational excellence.
Customer Experience Leads the delivery of exceptional customer service by monitoring service speed, hospitality standards, and overall customer satisfaction. Handles customer queries, complaints, and special requests professionally and promptly. Creates a warm, responsive, and customer-focused atmosphere for all customers.
People Leadership & Development Manages FOH team member scheduling, training, and performance to ensure adequate coverage and top-quality service. Coaches and motivates the team to uphold brand standards, improve efficiency, and maintain a positive working culture. Oversees onboarding, grooming standards, and continuous skill development.
Financial & Business Support Supports sales and profitability through upselling, effective waiter performance, and adherence to cash-handling procedures. Monitors stock usage for FOH supplies, manages wastage, and assists with basic financial controls. Contributes to achieving daily targets through service excellence and smart table management.
Compliance & Governance Ensures FOH areas comply with health, safety, and hygiene regulations, as well as all company SOPs. Maintains audit readiness for FOH standards and ensures proper documentation is completed. Identifies risks and implements corrective actions promptly.
Communication & Coordination Acts as the bridge between kitchen, management, and FOH teams to ensure smooth service coordination and problem resolution. Communicates daily priorities, promotions, and service standards to team members. Supports execution of local marketing initiatives and promotes consistent brand messaging.